Damage Assessments
You may be concerned whether a damaged item is able to be fully repaired or not. Once we have assessed the item can be repaired, you can be confident it will be returned to its original condition.
To provide an accurate assessment we will need to examine your damaged item. You can drop it off to us by appointment, or we’ll send you a fully insured courier pack to send the item to us.
The damaged item will be fully assessed and a detailed damage report sent to your Insurer. Once your insurer approves the claim, JVC Claims will manage the repair process.
Expert Repair Management
We will provide the jeweller with the work specifications so the correct and complete work is undertaken. We can also quality control the work after completion to ensure the repair has been fully completed to a good standard.
If your preferred jeweller’s quote is competitive we will work with them to complete the repairs. Or, if you have no preferred jeweller we can manage the repair through contracted jewellers. The item will be returned to you, fully repaired, and back to its original condition.
Repairs
Our repair specialists will ensure your precious item is fully restored. We work closely with gem merchants to make sure diamonds and other gems are closely matched to the originals. With fine jewellery craftsmen, we ensure the repairs and restorations are done to the highest standard. We want you to be 100% satisfied when the restored item is returned to you.
Frequently Asked Questions
Yes. We only use our own correctly labelled courier packs. While your own insurance may cover transit to us, we ensure that all items are fully insured both to us, and from us.
More than 80% of repairs are completed within 4 weeks. But the time frame depends on the complexity of the work, the availability of materials, and the workload of the selected jeweller. In all cases, we will keep you well informed of expected timeframes.
We can oversee and manage the repair of most watch brands. Where possible we recommend an approved service agent for the specific watch brand. This ensures you maintain any warranty and brand integrity.