Once your insurance company has agreed on the settlement we may be asked to manage the reinstatement of your jewellery. To provide you and your insurer with objective and unbiased advice, we cannot supply or replace any jewellery to you ourselves.
Working with you and your insurer we aim for a settlement that gives you maximum choice, while ensuring pricing is competitive.
GemSelect Card – for many claims we will send you a GemSelect stored value card loaded with the retail value of your claim. This can be spent at jewellery stores nationwide. You don’t have to spend the full value at once, or at only one store and you have 12 months to make your purchases.
JADEX tender – for specific and high value items we obtain comparative quotes from a range of jewellers, and we will happily include your preferred jeweller. JADEX tenders ensure your jewellery or watch is replaced on a like-for-like basis. A competitive tender process also ensures your jewellery item is replaced quickly and accurately while ensuring the insurers cost is not under or over quoted.
Jewellers can register for JADEX here.
Yes, you can use the card at as many stores as you like until the available balance is used.
Your insurer will advise us if an excess is to be collected, and this is a requirement of your insurance policy. An excess for GemSelect cards will be collected by JVC Claims. For JADEX tenders you will pay the excess to the jeweller.
Your GemSelect card is valid for 12 months from the date you activate the card. If you wish to extend it you must contact us before the card has expired and we will re-issue you a new card for another 12 months.