If you have recently suffered a jewellery loss or theft, or if a piece of your precious jewellery has been damaged, a qualified and experienced JVC Valuers team member will discuss your insurance claim with you. This will normally be done on the phone, although for large or complex claims we may meet with you.

Our valuer will ask you to tell us everything you know about the items you’re claiming for. Importantly, they will request additional information to accurately assess the value of your claim, including photographs, receipts, valuations or other forms of documentation confirming the details, description or prices of the items.

These questions are so that our valuer completely understands the specific jewellery you had. It ensures our valuations are accurate and personal to your jewellery claim. From the description, information supplied and replies to valuer questions, the valuer will create in their mind a clear picture of the jewellery you have described.

The more accurately you can describe the pieces to us, and in particular the more documented proof such as valuations and warranties you can provide for us, the more accurate our valuation will be.